Items will be sent out by UPS, DHL, FedEx or TNT within 5 working days after clear payment (excluding weekend & holidays).
*** For Brasil customers, we only ship via EMS (Para os clientes da Brasil, nós enviamos somente via EMS).
1) We do not deliver to PO Boxes, Please provide the Physical addresses.
2) We ship to PayPal's address ONLY. Please make sure your address in PayPal is matched with your shipping address before you pay.
3) All orders paid via Credit or Debit card are subject to billing address verification. The billing address is the address at which you receive your credit card statement and is on file with the bank. Orders with an unmatched billing address are subject to cancellation without notice.
If a shipped order was lost or damaged, must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, the couriers will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to LSS and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, We will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact us within 5 days of receipt of your shipment to make any necessary corrections. Product discrepancies not notified to us within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective.
Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. LSS reserves the right to replace the original packaging of products sold herein.
*Attention: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.